Maintenance Without Hassle
Astanza’s technical support department offers installation, troubleshooting, and repair for all of our lasers. From 24-hour telephone support to North American and international field support, our responsive technicians will assure that your Astanza system performs at its best.
Immediate, Expert Support
Astanza’s factory-trained laser technicians exclusively work on Q-switched laser systems for unparalleled expertise in the industry.
Compared to typical jack-of-all-trades laser technicians, Astanza technicians have superior Q-switched laser knowledge, which translates to better diagnosis and repair of sensitive system components.
Not all laser manufacturers have technicians on staff – some other companies hire freelancers to take care of customer laser maintenance. 100% of Astanza technical work is performed by internal, full-time employees. Also, our in-house technical work allows us to boast the best service turnaround times of any Q-switched laser manufacturer in the US.
Astanza technicians are able to resolve many issues over the phone, but are also able to travel to your location to diagnose and resolve technical issues. Technical support can be reached at 800-364-9010 for assistance.
Affordable Extended Warranties
All Astanza lasers are quality produced and inspected, plus come with industry standard warranties. However, all lasers need regular preventative maintenance by licensed technicians to perform optimally and give effective treatments. Extended coverage is a smart choice for busy practitioners whose practices depend on well-functioning systems.
The laser industry has a bad reputation for gouging practitioners for service plans and warranties. At Astanza, we value our customers and strive to provide the most affordable extended warranties in the industry. Because Astanza systems feature top-quality engineering, the cost of maintenance is minimal – and we pass those savings on to our customers.
Flexible Service Options
With Astanza, you are never locked into extended warranties as your only option. If a service plan does not make sense for your business model, you can still have expert Astanza maintenance and repairs for your laser.
Astanza offers affordable, convenient a la carte service options to customers to give them a safety net for past-warranty machines. Many laser manufacturers force customers to pay for extended warranties and otherwise refuse to provide service. At Astanza, our commitment to customers extends for the entire life of your machine, and we aim to give you smart options that fit your budget.